| Winning Company | |
|---|---|
| Hong Kong Award for Services : Innovation | Hong Kong Property Services (Agency) Ltd |
| HKCSI Innovative Service Award | Hongkong International Terminals Ltd |
| One2Free PersonalCom Ltd | |
| Small Animal Kingdom Ltd | |
| Honourable Mention | Fairwood Fast Food Ltd |
| Winning Company | |
|---|---|
| Hong Kong Award for Services : Productivity Grand Award |
The Hong Kong and China Gas Company Limited |
| HKPC Productivity Award for Services | MTR Corporation |
| Hospital Authority | |
| The Open University of Hong Kong | |
| Jardine Fleming Unit Trusts Limited | |
| Theme International Holdings Limited |
| Winning Company | |
|---|---|
| Hong Kong Award for Services: Customer Service |
Giordano Ltd |
| Hong Kong Retail Management Association Customer Service Awards |
The Body Shop |
| Duty Free Shoppers Hong Kong Ltd | |
| G2000 (Apparel) Ltd | |
| Hang Seng Bank Ltd | |
| HKRMA Certificate of Merit in Customer Service | Hong Kong Telecom – Retail Branch |
| Jardine Pacific Ltd – Pizza Hut Division | |
| McDonald’s Restaurants (HK) Ltd | |
| Small Animal Kingdom Ltd | |
| The Spaghetti House Restaurants Ltd |
| Winning Company | |
|---|---|
| Hong Kong Award for Services: Tourism Services |
Shanghai Tang |
| Hong Kong Tourist Association Tourism Services Awards |
Duty Free Shoppers Hong Kong Limited |
| Island Shangri-La Hong Kong | |
| Mandarin Oriental Hotel Group | |
| Ocean Park Corporation | |
| Honourable Mentions | Pak Shing Travel Company Limited |
| Panda Travel Agency Limited | |
| The “Star” Ferry Company Limited |
| Winning Company | |
|---|---|
| Hong Kong Awards for Services – Export Marketing |
Hutchison Port Holdings |
| HKTDC Services Award – Export Marketing |
BALtrans Holdings Ltd |
| C.Y. Leung & Company Ltd | |
| Liang Peddle Thorp Architects & Planners Ltd | |
| The Hong Kong Standards & Testing Centre Ltd |